Terms and Conditions

Hyatt
Hyatt Stay Certificates are redeemable only at participating Hyatt hotel locations listed at certificates.hyatt.com. Locations are subject to change without notice. Certificates are valid for the number of nights indicated on the front. Certificates are good for one continuous stay comprising consecutive nights at any one participating Hyatt. No credit will be issued for any certificate that is not fully used. Accommodations are subject to availability and certificate level at time of reservation and blackout dates may apply due to seasonal periods or specific events. Valid for a standard guestroom at Hyatt Hotels & Resorts® and Hyatt Place® and a, one bedroom suite at Hyatt Summerfield Suites®, single or double occupancy. Valid only toward the guestroom rate and associated taxes. Additional fees for 3rd and 4th guest may be applicable. Not applicable for food, beverage, service, or incidental charges. Hyatt Gold Passport points will not be given for the-value of this certificate. Reservations for your Hyatt Stay Certificate must be made in advance by calling (800) 555-0233 in the U.S. or you’re nearest Worldwide Reservations Center. The certificate code must be provided when making reservations. Normal arrival and departure restrictions apply. The availability of certificates at and travel to and from, and certain destinations shall be subject to respective government approvals, regulations, restrictions and applicable taxes. Certificate cannot combinable with Upgrade certificates, other promotional certificates, group travel, tour packages, conventions, or special rate programs. Not redeemable for cash or other substitutions, not replaceable if lost, destroyed, stolen, or expired, and void if altered, photocopied, or reproduced. Tax liability, if any, including disclosure, are user’s responsibility. Certificate void if sold for cash or any other consideration. The original certificate and identification will be required when you check in. Hyatt reserves the right to request a form of security deposit in advance for expenses not covered by the certificate. This certificate will not be extended beyond the expiration date. Terms are void where prohibited by the laws of the state of Maryland, USA. Suggested Retail value is calculated using high season rates.

The following blackout dates apply:  All Canadian and U.S. Public Holidays including the weeks of Thanksgiving, Christmas, New Years and Easter.

Trip Changes/Additions

Any changes to the experience described will incur a service fee and any additional costs are the responsibility of the purchaser. Please refer to the service fee matrix for more information.

Cancellations

All trips are 100% non-refundable once the reservation has been completed.

Travel Insurance

We strongly recommend the purchase of travel insurance when redeeming your package.

Travel must be booked within 12 months from date of purchase. Reservations are subject to availability. All packages have a no refund policy.

Package Redemption

Your auction package redemption voucher will be emailed to you. Please allow 15 days for your redemption voucher to be delivered from the time payment is received. You will need your redemption voucher number when contacting our concierge department for booking your travel. Travel needs to be booked within one year and travelled within two years. As well travel must be booked a minimum of 60 days in advance and reservations are subject to availability. All certificates should be handled with care as they are the same as cash and non-refundable. Auction packages cannot be resold.

Winners will be contacted when the auction closes to schedule a pick up.

Items provided by Enbridge and its sponsors will be available for pick up at scheduled times from the Enbridge Calgary Office (200, 425 1st Street SW Calgary, Alberta).

If you have any questions please email SilentAuction@enbridge.com.